Andrew Cram

Associates Degree of Call Center Management,

About the program:

The Associates Degree of Call Center Management was developed as the premiere qualification for Call Center professionals.

About the TAFE NSW:

'TAFE' stands for Technical And Further Education. TAFE New South Wales is Australia's largest educational institution (and among the largest in the world). TAFE NSW delivers flexible study programs and services to meet the needs of students, industry and the community. TAFE NSW Institutes offer more than 1200 courses at over 130 strategically placed locations across the state of New South Wales. TAFE NSW works closely with employers to give you the skills that make you productive and competitive.

Subjects Completed:

  • 4998C Conflict Management
  • 8324C Staff Recruitment and Selection
  • 8767T Managing Finance - Setting and Achieving
  • 8897A Personal Work Priorities
  • 8897J Systems & Processes
  • 8979H Negotiation Skills
  • 8979J Team Building Communications
  • 8979L Meetings
  • 8979P Presenting Reports
  • 9444F Managing the Change Process
  • 9625C Business Leadership
  • 9640A Call Center Business Requirements
  • 9640B Call Center Strategic Planning Project
  • 9640C Call Center Technology Solutions
  • 9640E Call Center Business Plan
  • 9640F Managing OH&S in a Call Center
  • 9640G Call Center Environment
  • 9640H Managing Call Center Quality
  • 9640J Managing Call Center Productivity
  • 9640M Marketing Concepts: Call Center Managers

Note: As this is an Australian qualification the title is rendered "Diploma of Call Centre Management" on all formal documentation.

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